{"xsrfToken":"64ba9eda65c8a42d231d3d77ad28f036d0043737_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c54b3fc6-f422-4c9f-94bf-e6315c065ce3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NTk4MDA2Yy1iMjMxLTQyOTktOGVmNi1jN2NjOWQ2MGY0ZWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM1NGIzZmM2LWY0MjItNGM5Zi05NGJmLWU2MzE1YzA2NWNlMyI6WyJyZWFkIl19LCJleHAiOjE3MzIyMjM3MTYsIm5iZiI6MTczMjIyMzExNn0.xfGO5oqEDbFRH53vw0Fnlt7NFKM12e-WfY5Lv__3CWY&client=4598006c-b231-4299-8ef6-c7cc9d60f4ed&mode=fit","logoId":"c54b3fc6-f422-4c9f-94bf-e6315c065ce3","isLogoAvailable":true,"helpCenterTitle":"Welcome to the SmartCOP Online Help Center","sharedPortalName":"SmartCOP Help","userInitialAnnouncementHeader":"Announcements from SmartCOP","userInitialAnnouncementMessageWiki":"<p><b>2024 Hurricane Response Details:</b> <a href=\"https://smartcop.atlassian.net/servicedesk/customer/portal/11/topic/066b6d12-8af6-4fd2-a790-1caa0113e07b/article/3681648641\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>Click here for details.</b></a></p>\n<p><b>Need help changing your SmartCOP account password?</b> <a href=\"https://smartcop.atlassian.net/servicedesk/customer/portal/11/topic/066b6d12-8af6-4fd2-a790-1caa0113e07b/article/2979266561\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>Click here for instructions.</b></a></p>\n<p><b>New to the SmartCOP Portal?</b> Check out the <a href=\"https://smartcop.atlassian.net/servicedesk/customer/portal/11/topic/066b6d12-8af6-4fd2-a790-1caa0113e07b/article/2780299349\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>Portal Guide</b></a> to learn more.</p>\n<p><b>Have a critical support issue with your SmartCOP products?</b> SmartCOP Support is available 24/7/365. <br> <b>Call the helpline: 800-374-0101 and select option 2</b> <br> <em>If prompted to leave a voicemail, please include your name, agency, and a callback number.</em></p>\n<p><b>Regular Office Hours:</b> Monday - Friday, 7 AM to 5 PM (CST).</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the SmartCOP Online Help Center","sharedPortalName":"SmartCOP Help","announcementHeader":"Announcements from SmartCOP","announcementMessage":"*2024 Hurricane Response Details:* [*Click here for details.*|https://smartcop.atlassian.net/servicedesk/customer/portal/11/topic/066b6d12-8af6-4fd2-a790-1caa0113e07b/article/3681648641]\n\n*Need help changing your SmartCOP account password?* [*Click here for instructions.*|https://smartcop.atlassian.net/servicedesk/customer/portal/11/topic/066b6d12-8af6-4fd2-a790-1caa0113e07b/article/2979266561]\n\n*New to the SmartCOP Portal?* Check out the [*Portal Guide*|https://smartcop.atlassian.net/servicedesk/customer/portal/11/topic/066b6d12-8af6-4fd2-a790-1caa0113e07b/article/2780299349] to learn more.\n\n*Have a critical support issue with your SmartCOP products?* SmartCOP Support is available 24/7/365. \n*Call the helpline: 800-374-0101 and select option 2* \n_If prompted to leave a voicemail, please include your name, agency, and a callback number._\n\n*Regular Office Hours:* Monday - Friday, 7 AM to 5 PM (CST).","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00519a","helpCenterTitleColor":"#c4a41c","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7f8a9285-60aa-4b7a-b875-996a4fa5767f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NTk4MDA2Yy1iMjMxLTQyOTktOGVmNi1jN2NjOWQ2MGY0ZWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdmOGE5Mjg1LTYwYWEtNGI3YS1iODc1LTk5NmE0ZmE1NzY3ZiI6WyJyZWFkIl19LCJleHAiOjE3MzIyMjM3MTYsIm5iZiI6MTczMjIyMzExNn0.jsYwAzIqsujk4x6xQqW66L5XBoQtdDzwvV_XLTvBR2s&client=4598006c-b231-4299-8ef6-c7cc9d60f4ed&height=300&mode=fit","bannerMediaApiFileId":"7f8a9285-60aa-4b7a-b875-996a4fa5767f","useDefaultBanner":false,"isBannerAvailable":true},"forgotPassword":{"resetUrl":"/servicedesk/customer/user/forgotpassword"},"login":{"allowCookies":true,"contactAdminLink":"please contact your <a href=\"https://smartcop.atlassian.net/secure/ContactAdministrators!default.jspa\">Jira administrators</a>","elevatedSecurityCheckShown":false,"loginUrl":"/servicedesk/customer/user/login","canReset":true,"sdUserSignUpEnabled":true,"redirectUrl":"https://id.atlassian.com/login","aidEnabled":true,"loginAnnouncementSubject":"SmartCOP Customer Support Portal","loginAnnouncementMessage":"<p>Welcome to the SmartCOP self-serve customer access portal!</p>\n<p>You can create support tickets for bugs, enhancements, training requests, or other technical support-related issues here.</p>\n<p>You can also access our online product manuals, knowledgebase articles, and other documents.</p>\n<p>To schedule an update to your SmartCOP software, visit the <a href=\"https://calendly.com/smartcop\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SmartCOP Calendly page</a>.</p>","loginAnnouncementLocale":"en-US"}}